Customer support service

At Carlisle Local School, we believe that exceptional customer support is the cornerstone of a thriving educational community. We are seeking a dedicated Customer Support Service Representative to join our team and play a vital role in ensuring smooth communication and positive experiences for students, parents, staff, and community members.

This position offers the opportunity to be the friendly and knowledgeable first point of contact, addressing inquiries, resolving concerns, and supporting the overall mission of our school district.

Key Objectives

• Provide timely, accurate, and courteous support to all stakeholders.
• Serve as a liaison between the school and its community, fostering trust and transparency.
• Assist with information dissemination and problem resolution to maintain a positive school environment.

Responsibilities

• Respond promptly to phone calls, emails, and in-person inquiries with professionalism and empathy.
• Assist students, parents, staff, and visitors by providing clear information about school policies, schedules, and services.
• Document and track inquiries, concerns, and resolutions using designated systems.
• Collaborate with various departments to ensure accurate and consistent communication.
• Identify and escalate complex issues to appropriate personnel when necessary.
• Support administrative tasks related to customer service and school operations as needed.
• Maintain confidentiality and adhere to all school district policies and regulations.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Previous experience in customer service, preferably in an educational or public service setting.
• Strong verbal and written communication skills with a focus on clarity and professionalism.
• Ability to remain calm and patient when addressing challenging situations.
• Proficiency with basic computer applications, including email and data entry systems.
• Excellent organizational skills and attention to detail.
• Demonstrated ability to work collaboratively in a team-oriented environment.

Benefits

• Competitive salary and benefits package.
• Supportive and inclusive work environment focused on professional growth.
• Opportunities to make a meaningful impact within the local community.
• Access to school district resources and training programs.
• Paid time off and holiday benefits.