Administration-Management job located in California

• Provide first-level technical support to users via phone, email, chat, or in person
• • Diagnose, troubleshoot, and resolve hardware, software, and network issues
• • Install, configure, and maintain computers, printers, and peripheral devices

The Help Desk Technician serves as the first point of contact for technical support within the organization. This role is responsible for providing timely and effective assistance to users experiencing hardware, software, network, or system issues. The ideal candidate has strong problem-solving skills, excellent customer service abilities, and a solid understanding of IT support principles.

Key Responsibilities
    •    Respond to user inquiries and technical issues via phone, email, ticketing system, or in person
    •    Diagnose, troubleshoot, and resolve hardware, software, and network-related problems
    •    Install, configure, and maintain desktops, laptops, printers, and peripheral devices
    •    Support operating systems, office applications, and enterprise software
    •    Create, update, and manage support tickets, documenting issues and resolutions accurately
    •    Escalate unresolved or complex issues to higher-level IT support teams as needed
    •    Assist with user account management, including password resets and access permissions
    •    Ensure compliance with IT policies, procedures, and security standards
    •    Provide clear instructions and guidance to users with varying technical skill levels
    •    Participate in system updates, maintenance, and IT projects as required

Required Qualifications
    •    High school diploma or equivalent; associate degree or relevant certification preferred
    •    Previous experience in a help desk, technical support, or customer service role
    •    Basic knowledge of computer hardware, software, and networking concepts
    •    Familiarity with Windows and/or macOS operating systems
    •    Experience with ticketing systems and remote support tools
    •    Strong communication and interpersonal skills
    •    Ability to work independently and as part of a team
    •    Strong organizational skills and attention to detail

Preferred Skills & Certifications
    •    CompTIA A+, Network+, or similar IT certifications
    •    Knowledge of Microsoft 365, Active Directory, and basic networking
    •    Experience supporting remote users
    •    Familiarity with IT service management (ITSM) frameworks such as ITIL