Administration-Management Partnership job located in New York

The Live Chat Support role involves engaging with customers through live chat platforms to provide timely assistance and resolve their issues efficiently. This position requires managing multiple conversations simultaneously while maintaining high communication standards and escalating complex problems appropriately. The role operates within a medium-sized team, benefiting from a formal training program to ensure consistent performance and customer satisfaction.

Responsibilities

• Interact with customers via live chat to address inquiries and concerns
• Resolve issues promptly to ensure customer satisfaction
• Manage live chat platforms and handle multiple chats simultaneously
• Troubleshoot common problems and provide solutions
• Communicate clearly and professionally with customers
• Handle escalations by directing complex cases to senior staff
• Multitask to maintain efficiency under high chat volumes

Preferred Qualifications

• Entry-level experience in customer support
• High school diploma or equivalent