Administration-Management Agency job located in Pennsylvania

Patient Liaison

The Patient Liaison serves as a vital connection between our company and the patients we serve. This role is responsible for building and maintaining positive, trusting relationships with patients, welcoming and orienting newly admitted patients, and addressing concerns to ensure a smooth and supportive care experience.

The Patient Liaison works closely with the Intake and Scheduling teams to ensure services are delivered accurately and in a timely manner, while collaborating with other departments to resolve patient-related issues and enhance overall satisfaction.

Ideal Candidate Qualifications:

• Warm, professional, and engaging personality

• Exceptional phone and communication skills

• Strong problem-solving and customer service abilities

• Ability to collaborate effectively with multiple departments

• Patient-focused and detail-oriented mindset

This position is ideal for someone who is passionate about patient advocacy and delivering outstanding service.

Key Responsibilities:

• Build and maintain positive relationships with patients and families

• Introduce and orient newly admitted patients to the organization and services

• Respond to patient inquiries, concerns, and service issues promptly

• Coordinate with Intake and Scheduling to ensure timely delivery of services

• Collaborate with internal departments to resolve patient-impacting issues

• Provide exceptional customer service and support via phone and other communication channels

Qualifications:

• College degree required

• Excellent verbal and written communication skills, including exceptional phone etiquette

• Friendly, professional, outgoing, and empathetic demeanor

• Strong organizational, time-management, and problem-solving abilities

• Ability to prioritize tasks and thrive in a fast-paced healthcare environment

• Proficient computer skills, including strong working knowledge of Microsoft Excel

• Demonstrates compliance with accepted professional standards and practices

• Ability to work both independently with minimal supervision and collaboratively as part of a team

• Customer service and/or healthcare experience preferred

This is an on-site position located at our Horsham office.